People 1st urges employers to improve customer service skills in preparation for London 2012

Today (Friday 27 January) marks six months until London hosts the 2012 Olympic Games (27th July - 12th August) and almost three quarters of business leaders believe the UK needs to improve its...

CFA and CIPD develop higher apprenticeship in HR management

CFA and the CIPD have been successful in their bid for funding to develop a higher apprenticeship in HR management, as part of the £18.7 million Higher Apprenticeship fund announced by business...

Ernst & Young staff to work with entrepreneurs in a bid to develop SMEs

Ernst & Young has pledged its support to the UK’s young business leaders and social entrepreneurs with a new programme of free business workshops.

Rank Group project: an employment value proposition to 'win hearts and minds'

As part of The Rank Group’s new organisation-wide HR initiative, Project PRIDE, (it stands for People, Recruitment, Inclusive, Diverse and Engaged) we sought to establish an employment value...

Don’t shoot the messenger when customer retention rates go down

You don’t have to browse very deeply into the news headlines to uncover evidence of serious malaise in the relationships between many organisations and their customers.

Are HR management courses preparing students to be the people strategy stars of the future?

An understanding of finance, sales, marketing, ethics, operations, planning and people, plus a smattering of entrepreneurship and the ability to walk on water – this is the job description of many of...

Work is an emotional business

Some CIPD professionals pursue a career in HR for the learning and development (L&D) dream, only to find themselves swamped in redundancy consultation and conflict resolution. It seems the remit of an...

Training providers and colleges join forces to launch scheme to help unemployed get skilled and back to work

NCG, a provider of education, training and employability, has launched a concept to support job seekers struggling to find work.

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GMAC survey suggests wage gap is 'noticeably' smaller between men and women with an MBA

The wage gap between men and women is noticeably smaller among alumni from MBA and other graduate management programmes than it is among the general population, according to a US survey by the...

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Onboarding: the fast track to staff productivity?

The pressure on HR teams and line managers during busy and difficult times can mean elements of the onboarding process are inadvertently overlooked or forgotten.

How customer-centric is your organisation?

Here’s a theory that’s going to have the letters flooding in: the rate of change in society is moving at such a lick that the pace of development in human learning can’t keep up.

Failure to fully tap into workforce skills is holding back UK productivity, finds Work Foundation

In the wake of the chancellor’s plans to make the skills system more responsive to employers, a report published today by The Work Foundation argues that skills shortages are only part of the...