Be an advocate for technology or get left behind

Cloud-powered AI technologies are changing the nature of contact centre work and paving the way to more fulfilling and challenging roles for employees

Piloting a technology system is highly advisable and will increase the probability of it being a success on full rollout

HR is particularly vulnerable to cyber attacks because of its access to sensitive personal and organisational data – but it can protect itself

Unilever realised it could benefit from making use of employees’ untapped skills, so it rolled out a technology solution to help it better match people with tasks

GSK's global people data and analytics team sits within the talent, learning and organisational development centre of excellence (CoE) in HR

Getting the make-up of a people analytics team right is key to it solving business issues

Is prescriptive analytics the holy grail for HR data, or is it simply something the function has always done?

Employees feel anxious about various factors of automation, including pressures to be 'always on' and changes to their roles

HR must develop its 'people economist' capability in order to be able to make sense of data and use it to create solutions for the organisation

Digital systems are designed and managed by people with the intention of serving people. The human ecosystem should be at the heart of the digital one

The high street is changing as shopping habits shift amid technological advances. So how can HR ensure its future prosperity?