A three-pronged training programme for call centre agents at Co-operative Financial Services has created a fundamental shift in culture and a more positive mindset.
London Borough of Southwark is developing an online programme to train staff in online customer care.
Only 17% of learning and development professionals expect their annual training budget to be cut in 2009.
B&CE Benefit Schemes has launched a graduate recruitment scheme to prepare future managers to drive innovation at the firm.
Three quarters of HR directors are not totally confident the IT graduates they are recruiting are equipped with the best skills to safeguard core software assets.
The Government estimates 20% of young people will be in apprenticeships over the next 10 years as high-street retailers, including Sainsburys, Tesco, Superdrug and Phones 4U, have released plans to...
New rules came into force this week meaning young people will have to stay in education or training until age 17 from 2013 and age 18 from 2015.
Roundtable on Virtual World Technology and Human Resources 31 October 2008
The qualifications candidates list on their CVs give no indication of how they will act in the job. Recruiters want a more rounded picture before they select for interview.
HR could prove its worth by raising the levels of satisfaction among 31-35 year-old workers.
Is virtual worlds learning a fad or is it better than the real thing? HR magazine asked the UK's top virtual worlds experts to leave their avatars behind and join a real discussion to debate the...
CIPD Employer Branding Conference4 December 2009, London or 9 December 2009, Birmingham
