?The Dorchester Collection has launched an academy to share its secrets of offering luxury customer service

?HR professionals fear that Brexit will negatively affect recruitment, according to LinkedIn research

We explore the apprenticeship levy’s teething problems a year in, and where employers would like to see changes

How design thinking can be used in a range of business scenarios for all-round benefit

Keeping a homely feel to operations in a growing, global brand has been a major focus for HR at the retailer

The 2018 Stonewall Workplace Conference focused on what employers can do to become true LGBT allies

Could gamification turn out to be an over-hyped, excessively complicated flash in the pan?

Many leaders require a mindset shift towards coaching and mentoring so they can better support their employees

A solutions-focused approach to change management helps reframe uncertainty into manageable questions

April's pocket guide explores the growing popularity of cryptocurrencies and the effect this could have on HR

T-levels need greater funding and promotion to be a success, according to the Resolution Foundation

The reality of shared parental leave since the recent EAT ruling in Capita Customer Management v Ali