Cloud-powered AI technologies are changing the nature of contact centre work and paving the way to more fulfilling and challenging roles for employees
Unilever realised it could benefit from making use of employees’ untapped skills, so it rolled out a technology solution to help it better match people with tasks
Is prescriptive analytics the holy grail for HR data, or is it simply something the function has always done?
Employees feel anxious about various factors of automation, including pressures to be 'always on' and changes to their roles
Digital systems are designed and managed by people with the intention of serving people. The human ecosystem should be at the heart of the digital one