Technology

New year, new job: How tech could revolutionise contact centres

Cloud-powered AI technologies are changing the nature of contact centre work and paving the way to more fulfilling and challenging roles for employees

Dos and don'ts of running a technology pilot

Piloting a technology system is highly advisable and will increase the probability of it being a success on full rollout

Keeping HR safe from cyber attacks

HR is particularly vulnerable to cyber attacks because of its access to sensitive personal and organisational data – but it can protect itself

International case study: Unilever's internal project platform

Unilever realised it could benefit from making use of employees’ untapped skills, so it rolled out a technology solution to help it better match people with tasks

Setting up a people analytics function at GSK

GSK's global people data and analytics team sits within the talent, learning and organisational development centre of excellence (CoE) in HR

How to build a people analytics team

Getting the make-up of a people analytics team right is key to it solving business issues

The possibilities for prescriptive analytics in HR

Is prescriptive analytics the holy grail for HR data, or is it simply something the function has always done?

Increased automation drives employee mental health concerns

Employees feel anxious about various factors of automation, including pressures to be 'always on' and changes to their roles

What it takes to be a 'people economist'

HR must develop its 'people economist' capability in order to be able to make sense of data and use it to create solutions for the organisation

Digital ecosystems should serve not overpower humans

Digital systems are designed and managed by people with the intention of serving people. The human ecosystem should be at the heart of the digital one

Shutting up shop: HR on the high street

The high street is changing as shopping habits shift amid technological advances. So how can HR ensure its future prosperity?

How technology can transform HR and the workplace in 2020

Advanced's group HRD Alex Arundale outlines four key trends for HR technology in 2020

Technology