Design cultures that embed goals and values in such a way that employees are consistently customer focused

A culture in which racism is allowed to slide and consequently reoccur is just as damaging as the abuse itself

The most effective values are those that surface ways of working that already exist, and define some aspirational aspects

?Boards often struggle to understand the culture of their organisations, research has found

Transparency in organisations is growing, but is total (or rather radical) honesty always the best policy?

Complicated human power relationships can enable or restrict changes in organisational practice

HR can take the lead in deciding whether safeguarding provisions for vulnerable groups are fit for purpose

?Timpson's chairman says the best way to get great customer service is to give staff freedom

Research demonstrates a link between how staff perceive the fairness of their treatment and their health

Systems thinking should be applied to organisation design and management

Interested in taking on an international HR role? Here's some issues you may need to consider

As Pret a Manger expands its global reach, the focus is on building and maintaining a happy workforce