Communication skills

Should you ever use kisses in work emails?

The headline of this piece is likely to prompt a simple, one-word answer: ‘Noooooooooooooo!’

A quarter of workers judge colleagues on their appearance

A quarter (25%) of workers ranked appearance as the most important factor when meeting someone for the first time at work, followed by personal hygiene (23%) and then someone’s job title (17%).

Racial equity: What to do when you fear saying the wrong thing

You want to support your black colleagues and build a more just, equitable workplace. But you’re concerned that an inappropriate word will upset or alienate your black colleagues, expose you and your...

How to support employees with dyslexia

Even a learning need as common as dyslexia, which affects up to one in 10 people in the UK, is frequently misunderstood and stereotyped.

Lessons on effective communication from air traffic control

There are few careers where communication skills aren’t essential. Communicating is how we agree priorities, provide updates, manage expectations and innovate. But as something we do every day, we’re...

Are leaders equipped to manage a hybrid workforce?

In this brave new hybrid world, do we need to completely rethink our approach to leadership development, and the skills needed to be a great remote leader? 

Elena Rodriguez: Listening vital to business and society

Listening is essential to growth in our personal lives and in business, according to Elena Rodriguez, global head of D&I at Novartis