The company, which employs more than 54,000 staff world wide has appointed Genpact Limited a business process and technology management company, to assume the management of Nissan Human Information Service (NHIS), Nissan's shared services center for human resources (HR) operations based in Yokohama, Japan.
This collaborative relationship also includes a seven-year agreement, whereby Genpact will provide payroll, benefits, staffing, training and other key HR services to Nissan.
The center, renamed Genpact Japan Service Co, will also serve additional companies and existing Genpact clients, offering a major cost advantage by seamlessly integrating and leveraging these services delivered in Japan with Genpact's extensive services capabilities in Dalian, China.
Genpact will also be implementing process reengineering services to increase the effectiveness of the HR functions provided from the center.
Genpact has worked with Nissan for more than six years, providing a growing range of business process management (BPM) services from all major continents including North America. Genpact delivers finance and accounting, procurement, supply chain management, customer service, manufacturing, collections, and analytics services to Nissan, which has resulted in efficient and effective processes, reduced costs, increased productivity, and key business insights.
A spokesman from Nissan's HR department, said: "This transaction makes sense given our relationship with Genpact. Nissan is confident that Genpact will streamline the NHIS operations to best-in-class levels and provide exceptional learning and growth opportunities for NHIS employees.
"The business outcome will be the delivery of outstanding services to our customers which is of utmost importance."
