The aim of the trial was to improve customer service and training, but workers have reported feeling anxious

But technology could be facilitating even more informal industrial action that is not being recorded

Practical steps employers can take to ensure sensitive communications are not released unnecessarily during litigation

Public debate on the Taylor Review and an upcoming judgment of the ECJ will keep holiday pay on the radar

At The HR Dept’s annual conference Taylor spoke on the need for incremental change rather than public policy

IR35 and pensions avoided much mention, and a new retraining scheme has drawn mixed responses

Changes to IR35 expected in the Autumn Budget could result in increased prices, warns the REC

Does modern surveillance technology undermine the ethos at the heart of a strong customer service culture?

The extension of IR35 regulation has quickly become a topic no business relying on a contract workforce can ignore

What can business and the HR community expect when it comes to skills, the gig economy, pensions and pay caps?

?A new 'worker by default' status has been recommended by a joint draft Bill on ending gig economy exploitation from the Work and Pensions and Business Committees

Maternity discrimination is often down to line managers not being equipped to deal with difficult conversations