Employee experience

Create amazing employee experiences

Employee experience will be key to driving performance this year. So how can you improve?


Lessons from John Lewis: a quality product needs quality people

The John Lewis Partnership hit the headlines this week with the news that Dame Sharon White, the chair, would not be seeking a second term. This makes her term as chair the shortest in John Lewis’s...

Game on: the progress of gamification in HR

The use of game-like structures in HR functions has proved popular for the past few years, but has it now had its day? Edmund Tirbutt reports

Clunky HR tech costing businesses 26 hours per employee

Poorly designed HR tools are damaging productivity and frustrating employees, according to new research.

Better people experience design will improve your organisation's performance

People experience (PX) and people engagement are often used interchangeably but they are not the same thing and understanding the difference is very important for people leaders when deciding where to...

Why we need a new model for HR: part 3, people as product

In the previous column of a potential new model for HR, people and culture teams, we explored the ubiquity of HR business partners in HR 3.0 and their transience, versatility and a key focus on...

HR Most Influential Podcast: Jabbar Sardar on understanding employee experience

The HR Most Influential Podcast has gone live with an interview with Jabbar Sardar director of HR at BBC Studios and 2022's fifth-ranking Most Influential HR practitioner.

HR leaders struggling to keep up with workplace changes

A new study has found 90% of HR leaders are finding it increasingly difficult to navigate the constant change of the workplace.

How engagement between employers and employees has changed

Covid-19 meant that many employers had to change how they operated. Indeed, many employers are still grappling with agile working and, in particular, getting colleagues back into the office. But this...

How HR can reap the wellbeing dividend in 2023

The pandemic may have come and gone, but the UK’s best HR teams are continuing to drive forward the employee experience through improved wellbeing offers.

Why the time is right to re-think employee experience

Digitisation has transformed the way we live. Is it now time for it to transform the way we work? Starting with a radical re-examination of us what ‘experience’ means.


Inside the big tech bubble: Angela McKenna, Salesforce executive VP and head of employee success, EMEA

Recognising that customer and employee experience are two sides of the same coin has been a key tenet for Salesforce’s head of employee success, Angela McKenna, and continues to drive the tech giant’s...