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Government slammed by jobseekers for lack of support

Over half (53%) of job seekers do not believe the government offers any support in helping them find a new job, according to research from employment technology company, CareerWallet.

The research found most job seekers (52%) use job sites and aggregators to look for their next role, making it the most popular way to find a job.  

This was followed by job seekers applying directly on company websites (28%), using recruitment agencies (23%) and word of mouth (22%). 

Craig Bines, CEO of CareerWallet, said job seekers should turn to AI for support when looking for work, rather than rely on government resources. 

Speaking to HR magazine, he said: “It's no surprise that our national jobseeker survey has revealed that the vast majority of job seekers are disgruntled with the support they get from the government.  

“They offer an outdated and poorly managed service that doesn’t give any additional value to people looking for work. 

“The rise in AI solutions over the last year will undoubtedly make government support for job seekers even more outdated.” 

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Bines said generative AI can be a useful tool for refining applications and researching roles. 

He added: “Apps such as ChatGPT are starting to impact the recruitment industry as job seekers are using this tech to help draft their CVs and prep for job interviews. 

“They can also quickly gather relevant information on a business and even the individuals who will be interviewing them.” 

Separate research from Microsoft in May found 70% of employees would delegate as much work as possible to AI and most employees are already comfortable using AI for administrative tasks (76%), analytical work (79%) and creative work (73%).  

Bines said AI tools are so popular that they may one day render government job support obsolete. 

“For many, AI will offer an opportunity to access and apply for jobs they might have previously struggled with, thus reducing the need for government job support centres and even online services,” he said.