Accurate measurement will reveal opportunities for improvement and increase the chance of uncovering risks

The circumstances in which NDAs can be used, and practical guidance on drafting such agreements

Transparency in organisations is growing, but is total (or rather radical) honesty always the best policy?

Team leaders will need the ability to create teams, get them performing effectively and then disband them on a positive note

Managers with emotional intelligence are needed to tackle the challenges of Brexit, AI and changing working patterns

For our 12 Days of Christmas countdown we look at the most interesting HR happenings over the last year

When HR colludes with abusers to silence victims of harassment, the function has failed in its duty of care

The aim of the trial was to improve customer service and training, but workers have reported feeling anxious

But technology could be facilitating even more informal industrial action that is not being recorded

Practical steps employers can take to ensure sensitive communications are not released unnecessarily during litigation

Does modern surveillance technology undermine the ethos at the heart of a strong customer service culture?

The temporary deactivation of Donald Trump's Twitter shows the significant impact 'rogue' employees can have