18% of employees are dissatisfied with their package, and 50% think the offering isn't tailored to them

June's pocket guide explores the critical link between employee engagement and customer service

It’s vital to break down the perception that flexible working is linked to lower levels of employee commitment

Employees 'speaking up' are doomed to failure when nothing has been done to address 'listening up'

April's pocket guide plans out how all the details of an event come together

10 – 11 May 2017, London Olympia

Time is lost searching for information needed to complete work, which may have been lost when knowledgeable staff left

The average director or manager spends around two-and-a-half hours in meetings each week

How reading widely and engaging with experts helped Mencap become more people-focused

This month's pocket guide talks the talk on public speaking

The relationship between employer and employee is moving from ‘parent-child’ to ‘adult-adult’

By understanding how we are wired we can develop L&D packages that address the way our brains work best