Sarah Coochey HR director, Indesit Company UK, on three texts that have made an impact on her life.

Managers who see people as unquestioning units of production need a radical change of attitude.

Ageism should never be tolerated, but with an ongoing skills shortage, it is particularly important that we retain the wisdom and perspective of older workers.

Culture, selection processes, performance management, diversity training, a transparent pay system and flexi-time have all contributed