We asked how HR can facilitate technology use to boost employees’ productivity.
“HR can encourage the use of technology to boost employee productivity by focusing on two key strategies: reducing manual tasks and upskilling employees in AI and digital tools,” Ronan Copeland, group VP and general manager at Docusign EMEA, told HR magazine.
“Our recent Docusign Digital Maturity Report shows that 42% of employees want more time to train on and experiment with digital tools and AI, but they can’t find that time due to time-consuming manual tasks.
“To resolve this, HR should prioritise automating routine processes so employees can focus on higher-value tasks and training.”
While 78% of companies increased their investment in digital technologies over the past 12 months, Docusign found, the amount of time the average UK worker wastes on low or no-value tasks that could be automated increased from 10.9 hours per week in 2023 to 12.6 hours per week in 2024.
The research also showed 41% of employees said they have considered leaving their job in the next year; a quarter of these cited the burden of repetitive tasks and a desire to abandon legacy ways of working as a major factor.
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Employers could offer AI tools and training to support employees with repetitive tasks, Copeland suggested.
He added: “AI-powered tools can help alleviate the burden of repetitive tasks, addressing both the skills shortage and productivity challenges. Simultaneously, HR teams can also foster a culture of continuous learning by offering AI and digital tool training as part of professional development.
“This approach not only enhances productivity but also improves employee engagement, reducing turnover and ensuring that businesses remain competitive in a rapidly evolving digital landscape.”
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The Perkbox Vivup survey also showed 9% of employees change their workplace status indicator to 'hide' from their managers or colleagues.
HR should communicate the benefits of technology to employees to encourage adoption, commented Stephanie Kelly, chief people officer at software provider IRIS Software Group.
Speaking to HR magazine, she said: "We need to remember what motivates a business to invest in technology and that it comes from a positive and progressive place. Technology will empower the workforce, aid efficiency, drive collaboration, automate processes and be your platform to power your future success.
"It's also about accessibility: tools like dyslexia apps can play a crucial role in creating an inclusive environment, ensuring everyone is supported and able to contribute effectively. How you communicate with your teams about the positive impact they bring is what builds their trust and drives adoption."
Perkbox Vivup surveyed 600 employees in September 2023. Docusign surveyed 600 decision makers in the UK and Ireland for its Digital Maturity Report 2024.
