HR needs to have a seat at the table when it comes to employers’ use of artificial intelligence (AI) and automation, according to senior associate at Fieldfisher David Lorimer.

Employers could have to compensate staff if customers behave inappropriately towards them, according to legal experts.

Compared with 20 years ago, employers are now much more likely to be open to the view employee well-being is a mainstream business issue. Some are even becoming more comfortable with the notion that...