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Tech could generate more revenue than workers by 2028

Technology and AI could generate more revenue for their organisation than human workers in just eight years’ time.

According to the European findings of Work 2035 from software firm Citrix, a technology ‘tipping point’ is less than a decade away, when tech is set to upskill workers and increase productivity.

HR will therefore have to focus on how to best ensure employees are prepared for AI and tech to be integrated into the workforce.

The change will occur due to tech being applied to revenue generation and increasing profitability, whereas employees will move to focus more on creative and strategic work.

Four in five (81%) business leaders said that by 2035 every organisation will have a chief artificial intelligence (CAI) which will work with the CEO to make business decisions.

A further four in five (77%) professionals said AI technology investment will be the biggest driver of growth for their organisation by 2035.

Half (48%) of business leaders also predicted that by the same point in time there may be no traditional leadership team at all, with AI making most business decisions.

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Darren Fields, regional vice president UK & Ireland at Citrix, said: “Rapid technology developments and a fast-shifting geopolitical landscape are reshaping the way we live and work.

“As intelligent technologies automate the burden of repetitive, task-based work, uniquely human skills like creativity and the ability to learn will drive future value.”

AI will also be a significant factor in upskilling human workers according to 91% of business leaders.

A similar number (85%) also believed AI will significantly speed up decision-making processes, making them more productive at work. This could be through AI gathering facts, processing large amounts of business performance data, or conducting initial analysis and presenting options for decision-makers to review and act upon more quickly.

Fields added: “The future of work is the space to succeed, and our study shows that we are on the brink of some watershed moments in the evolving relationship between people and technology in the workplace.

“As businesses work to make efficiency savings and shore up success in an uncertain world, there is potential for them to succeed by cultivating a workforce that is empowered to adapt to changing conditions and to think, learn, create and innovate,” he concluded.