Toothy: UK dentists top for customer service, gym staff bottom, survey finds

In a study of 1,000 UK consumers by customer service training firm, Results International, 47% of people said they think dentists have a good customer service attitude, compared with just 27% who...

HR outsourcing – fad, experiment or value?

Everyone seems to have an opinion on HR outsourcing (HRO).

Is there a danger in our identity and purpose being too tied up in success at work?

I wonder if you were on the edge of your seat watching the Eurovision song contest this year, wondering if ‘the Hump’ would bring home the trophy for the UK this time?

A retrospective look at employment since the Queen's coronation

The Queen's Diamond Jubilee celebrations, this month, allows HR professionals a chance to consider the advances in the workplace over the last 60 years.

HR needs to pounce to serve the businesses of the future, says Logica’s head of people strategy

If employers are not thinking multinationally to find where talent will thrive, they will have to do so – and hope it is not too late, delegates at the HR Forum on board the cruise ship Aurora...

HR departments have to become profit centres or lose out, HR Forum warned

HR directors have to redefine HR to become a profit centre rather than a cost centre in business. Otherwise, the future of HR could lie outside HR departments or even outside business, said Matthew...

Bosses, be less egotistic and more focused on stakeholders, urges report

Leaders need to develop beyond their personal ego and become radical, ethical and authentic if they are to succeed in the 21st century, according to a report published this week, based on research...

UK HR sector affected by skills shortages, reveals Reed survey

Skills shortages are impacting on the growth of many UK businesses in the HR sector, according to a new report from recruiter Reed UK, which canvassed the views of 1,500 employers and employees.

Trade exchange firm to create 400 UK jobs

Business-to-business trade exchange Bartercard, which allows companies to preserve cash resources by trading goods and services with other members, is to create 400 jobs in the UK.

Within companies, creating shared value means treating employees properly as an asset that comes with a cost

Something unusual is happening in business circles. The gurus in the think tanks and faculties that largely determine the way in which business management is taught, after decades of false steps and...

Apprenticeships need both length and quality, says parliament

A parliamentary report published yesterday has questioned the length and quality of many apprenticeships. The Public Accounts Committee (PAC) said that a fifth of the schemes last six months or less...

Local authorities make 'real and concerted' effort to reduce temporary labour spend, finds Comensura

There was a 15.2% decrease in the use of temporary labour across the public sector in the first quarter of 2012, when compared to the same time in 2011, according to the Comensura Government Index.