HR must champion customer service to help UK profit from Olympics and beyond

It is our hope that London 2012 acts as a catalyst for a renaissance in customer service standards in the UK, writes Sharon Glancy.

School's out: why business has a crucial role to play in education

It’s the Big Society in action: Tina Clark, PA to Andrew Likierman, dean of the London Business School, has been acting as a mentor to Haverstock Hill Comprehensive sixth-former Kerry Drew, in the...

Features

Bank of America Europe Card Services receives accreditiation for skills strategy

Bank of America Europe Card Services has become the first UK credit card lender to receive accreditation from the National Skills Academy for Financial Services for the in-house training it offers to...

Network Rail apprentices hit ground running, after year with the Navy

Nearly 200 apprentices have started work at Network Rail depots across Britain after completing their first year at Europe’s largest engineering training facility at HMS Sultan in Hampshire.

Government moves up a gear on employer-led projects to deliver skills and growth

The Government has given its backing for employer led projects to deliver the skills for growth in sectors ranging from healthcare to nuclear manufacturing.

Code launched to ensure 'fair, open and high-quality' internships

The CIPD and the Institute of Chartered Accountants in England and Wales (ICAEW) have launched the Government’s Common Best Practice Code for High-Quality Internships.

Croydon Council implements online system to manage its organisational structure

Croydon Council has launched an online system to manage the organisational structure of more than 10,000 members of staff.

News

Education system needs to focus on preparing students for work, according to Centre for Social Justice report

Poor work attitudes among the long-term unemployed are the major barrier to tackling Britain’s jobless crisis, according to a new report from not-for-profit think tank the Centre for Social Justice.

LOCOG appoints customer service training provider for London 2012 Olympic Games

LOCOG (the London Organising Committee of the Olympic Games and Paralympic Games) has appointed People 1st to develop its customer service training programme for London 2012.

MPs are set to take part in work experience placements in SMEs as part of FPB initiative

MPs across the UK are set to learn about the realities of running a small business through work experience placements this summer.

News

Coca-Cola Enterprises engages with school students with launch of an on-site education centre

Coca-Cola Enterprises (CCE) yesterday launched a £750,000 education centre at its Sidcup site in Kent.

Kent County Council pledges to raise awareness around apprenticeships

Kent County Council has launched plans to boost the number of apprentices over the next four years and increase awareness among young people of apprenticeships as a viable career choice.