Sharon Glancy

Help women reach the 'male, stale, pale' boardroom

In the commercial world there is a serious lack of female leaders. In July 2012, 17.3% of director level positions in FTSE 100 companies were held by women, says professional board forum, BoardWatch....


HR must champion customer service to help UK profit from Olympics and beyond

It is our hope that London 2012 acts as a catalyst for a renaissance in customer service standards in the UK, writes Sharon Glancy.