For our 12 Days of Christmas countdown we look at the most interesting HR happenings over the last year

When HR colludes with abusers to silence victims of harassment, the function has failed in its duty of care

The aim of the trial was to improve customer service and training, but workers have reported feeling anxious

But technology could be facilitating even more informal industrial action that is not being recorded

Practical steps employers can take to ensure sensitive communications are not released unnecessarily during litigation

Does modern surveillance technology undermine the ethos at the heart of a strong customer service culture?

The temporary deactivation of Donald Trump's Twitter shows the significant impact 'rogue' employees can have

Are employees refusing to engage in mediation before tribunals out of fear?

BMW has launched an ‘intrapreneur’ initiative across its 1,300-strong UK workforce

Since 2010 pay has been frozen and then capped at rises of 1% for public sector workers

The meaning employees attach to established routines and rituals can be sorely underappreciated

AI should be used to help and enhance the people already in place, not replace them