HR's role in organisational creativity and innovation

Innovation and creativity are becoming ever more critical to many organisations’ success. HR has the power to create the conditions most conducive to both

Three steps to HR shared service success

More companies are discovering the benefits of shared services in HR. How do you make sure you get it right?

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The power of 'upside-down management'

?Timpson's chairman says the best way to get great customer service is to give staff freedom

Is the Ulrich model still valid?

Professor Ulrich's HR model still divides opinion 20 years after first making its mark