Frontline workers

How Wickes introduced flexible working for customer-facing managers

Retail company Wickes took part in a flexible working pilot last year, before rolling out flexible working arrangements for customer-facing store managers across 14 sites.

Facing the frontline workers’ wellbeing crisis

Abuse and violence levied at UK workers seems to be at an all-time high. Could senior HR teams do more? Megan Tatum investigates.

Frontline worker dissatisfaction costs UK £14bn per year

More than three quarters (77%) of frontline workers reported they were dissatisfied with something at work, according to research by workplace operations platform Safety Culture, published on 22...

Three practical steps to supporting frontline women

Women in frontline roles are facing a mental health crisis. How can managers address this?

Frontline workers unable to afford sick days

Nine million (83%) frontline workers work through illness as they cannot afford time off, according to research from financial wellbeing service Wagestream.