Zizzi, an Italian restaurant chain with 115 locations in the UK, is focusing on getting closer to its customers with the introduction of a customer experience management (CEM) programme from...

Big data on employee health and wellbeing might be just what the doctor ordered – here's how to get it right

In June, I wrote about how our young people face a range of barriers to entry to the workplace – the biggest of which is arguably the ‘Death of the Saturday Job’.