The airline is working with medical services provider Healix International to provide medical claims management to Virgin Atlantic flight crew wherever they are in the world, reflecting the long-haul airline’s goals of safety, security and consistent delivery.
James Couch, finance manager of Virgin Atlantic, said: "The wellbeing of our employees is absolutely fundamental to our delivering a fantastic service to our customers.
"And this new arrangement with Healix International gives us the confidence of knowing that we are doing everything possible to look after employees wherever they are in the world. If an employee falls ill or has an accident while abroad, they will have access to high-quality medical expertise 24/7 as well as a specialist network of medical providers and facilities and, of course, repatriation services where needed."The new scheme will encompass the full range of expertise and services from Healix International, aligned to the airline’s routes and crew accommodation on each of those routes.
This includes its end-to-end service to look after an employee who is taken ill abroad, whether they need local medical attention or to be repatriated. And the unique approach to case management taken by Healix, which means that a qualified nurse deals with every case requiring assistance, will ensure that the individual’s medical concerns are addressed as a priority and there is no risk of delay in getting treatment arranged and paid for via a cashless settlement facility.
