Finance sector urged to ‘think like a customer’

The finance industry should try to ‘think like a customer’ when considering ethical issues, according to a report from BlessingWhite.

Where next for engagement?

As interest in employee engagement appears to wane, some are asking if it's still a relevant consideration for businesses

Modernising HR at the Post Office

The Post Office is facing funding cuts and a modernisation mission. We meet the man hoping to deliver on these HR challenges

Engagement dips at austerity plan announcements

Drop in employee wellbeing, job satisfaction and engagement before cuts are even implemented

Engagement varies across diverse groups, IPA study finds

There are distinct gaps in employee engagement between different diverse groups

Connecting employee and customer engagement

Connecting employee and customer engagement could have a real bottom line impact. Here's our guide to getting it right

Do business leaders understand true engagement?

Two HR professionals present both sides of the argument for businesses understanding employee engagement

NHS Employers' CEO: Keeping the NHS in good health

The NHS is our largest employer and faces unprecedented challenges. We meet the HR chief tackling these workforce issues

Sustainable banking: Sense of purpose for psychological wellbeing is key

Research finds purpose is critical for engagement in the banking sector

More than four in 10 employees quit because of ‘bad boss'

Most common complaint about bosses is leaving workers feeling under-appreciated

Employee empowerment key, says Northern Gas Network HRD

Empowering employees key to turning round low levels of employee engagement

State Street uses TED talks to boost innovation and engagement

The financial services company is using TED talks to boost innovation and engagement