Gloria Moss

Lessons from John Lewis: a quality product needs quality people

The John Lewis Partnership hit the headlines this week with the news that Dame Sharon White, the chair, would not be seeking a second term. This makes her term as chair the shortest in John Lewis’s...

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New managerialism is reducing motivation

As we know, people leave managers, not companies, so, you would expect organisations in 2020 to have perfected the art of management

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Is Boris Johnson's leadership style inclusive?

Whatever their political stance, organisations can potentially learn from Boris Johnson's behaviour since becoming prime minister

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Shedding new light on inclusive leadership

This leadership style can boost employee productivity, motivation and mental wellbeing, and some of the best examples are in fact found at British organisations

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Theresa May's leadership under the microscope

In a day full of drama, the 1922 Committee of the Conservative party voted by 200 to 117 against a no-confidence vote in Theresa May

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Cambridge Analytica: Learnings on customer-centric traits

Aside from the more widely debated ethical issues, Cambridge Analytica also highlights questions of personality testing for customer-centricity

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Putting marketing diversity on the map

New research outlines the strategic benefits of employing men or women in decision-making roles.

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How failure drives success

Remember the mantra “right first time”? Philip Crosby was the man behind the philosophy of “zero defects”, a phrase popularised in his 1979 book Quality is Free.

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Is nepotism ever a good thing?

Many of you will have seen the photo of the new French Cabinet. It includes the new environment minister Ségolène Royal, who happens to be President Hollande’s ex-partner and mother of his four...

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Farage should leave things to the HR experts

If Nigel Farage had his way, China’s one-child policy would look positively benign. In a speech he gave in London earlier this week, he said that only women who reject motherhood completely have any...

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