Case studies

On track to gender equality at Northern Rail

Northern Rail has taken action to improve gender equality in a traditionally male-dominated industry and it isn’t running out of steam yet.

Forgetting Facebook: how Dishoom rebuilt internal comms

Restaurant chain Dishoom used the pandemic as an opportunity to bring employees together despite business grounding to a halt, finds Nosa Omoigui

Lessons on effective communication from air traffic control

There are few careers where communication skills aren’t essential. Communicating is how we agree priorities, provide updates, manage expectations and innovate. But as something we do every day, we’re...

Case study: A passport to global success at Harvey Nash Group

A drop in employee engagement and a sense among managers that staff were not working to their full potential prompted a cultural refresh that has had an international impact, finds Emma Greedy

How rethinking comms improved recruitment at Lancashire Police

Hayley Wallis, recruitment marketing lead at Lancashire Police, explains how flexible communications has helped drive recruitment.

Case study: Recruiting expertise for Brexit customs chaos

Brexit created a huge demand for advice on customs and trade procedures at the Institute of Export & International Trade – and a massive recruitment challenge to be overcome, finds Peter Crush

Social care during coronavirus: a mental wellbeing case study

The social care sector faced unique pressures during the COVID-19 pandemic. Its workforce was stretched and challenged like no other.

Why employee feedback does not have to be cumbersome: LondonEnergy case study

This story is about something very concrete. It is about how HR teams can be innovative, even in the utility sector, and it will give you a concrete example of what can be achieved when we understand...

Case study: Co-op shines spotlight on the night shift

While it is most well-known for its chain of food retail shops The Co-operative Group also has funeral care, legal services and healthcare branches of its business. The latter, through its e-pharmacy,...


Remote work case study: LondonEnergy

Jacques Samama, head of people at LondonEnergy, shares how the pandemic has affected both office-based and operational staff.

HR case study: a furloughed employee

Prior to the pandemic Jane, 26, was the highest biller of a recruitment agency in London.

Case study: EY's commitment to diversity and inclusion

Ernst & Young Global, commonly known as EY, was first formed in 1989 through a merger between accounting firms Ernst & Whinney and Arthur Young & Co.