HR magazine has launched a dedicated website for its annual ranking of the Most Influential practitioners and thinkers in the sector.

One hundred BT contact-centre advisers have become the first to complete the organisation's customer service apprenticeship.

I am sure most HR professionals will have come into contact with the Transfer of Undertakings (Protection of Employment) regulations 2006, more commonly known as TUPE. The legislation which stems...

How would you feel if your partner helped facilitate extra marital affairs for a living?

HM Revenue and Customs is to hire an additional 1,000 contact centre staff, in a bid to ensure 90% of calls are answered, its chief executive Lin Homer, has promised.