A survey of 108 organisations, by Buck Consultants, shows the importance of involving staff in the process: employers that announced changes to staff achieved a 63% success rate while those that engaged in two-way conversations with employees reported a 96% success rate.
The research found two-thirds of employers had implemented change programmes since 2008 and Anna Marie Detert, head of human capital and communication at Buck Consultants, said: "Businesses are underestimating the impact of change. Leaders need to be more patient and involve staff throughout the change process."
Survey shows the importance of involving workforce in change programmes
Business leaders have unrealistic expectations about the success of their change programmes, with 64% of directors rating the results over the past year as positive compared with 45% of staff.
