IBM is working with Shell to increase the efficiency and effectiveness of training by helping 1,000 employees, in 13 countries improve their decision-making skills while building their knowledge of the fuelling automation system, called the Global Terminal Automation System (GTAS).
The GTAS training solution is a new e-learning tool, designed to provide Shell employees with an on demand, interactive and hands-on environment that re-creates typical fuelling scenarios in a safe learning environment.
The e-learning tool was built through collaboration between Shell experts, a team of IBM consultants and e-learning developers. It provides a long term learning solution for GTAS, eliminating the need to fly-in experienced users to provide training.
The tool tests staff by providing typical scenarios they may have to deal with - a truck driver's pass code failing to lift a barrier for instance. The employee then goes into the system, checks available information and resolves the problem.
User scores and response times are stored to provide Shell with data insight on the results that employees are achieving. This also enables Shell to identify which users require additional support and training. The first phase of implementation began last year. The e-learning tool will be used in Brazil, UK, Norway, Germany, Belgium, Netherlands, Luxembourg, Turkey, Italy, Denmark, Malaysia, & Oman. The tool has been translated into several languages, including Brazilian Portuguese, German, Italian and Turkish.
