The 165,000 retail industry employees include staff from major department stores, high street retailers and grocery chains, and scored higher, on average, than their counterparts in other industries across a range of measures.
It revealed 88% are satisfied with the package of benefits they receive (average 82%); 86% feel they are 'well managed' (average 83%); 87% feel their job is secure (average 79%).
Hannah Stratford, head of business psychology at ETS, said: "Despite a tough economy and lower consumer spending, retail employees are proving to be a resilient bunch. Retailers should be commended as they appear to be doing a very good job of motivating, managing and fairly compensating their employees.
"The manager scores should be particularly heartening for retail employers. Line managers have a crucial role in boosting team morale, developing employees and encouraging them to put discretionary effort."