The Employee Insight Report 2014 asked 3,000 workers about their opinion on the pensions industry. Results show a marked increase in those who do not trust pensions providers; the figure was 30% in the 2013 survey.
The report also suggests that a lack of clear information about people's savings options remains a barrier to them saving effectively.
More than half (56%) said confusing and complicated pensions terminology hampers their attempts to choose the best deal for them, while 47% reported being put off from saving because of jargon in paperwork.
Women are more likely to be discouraged by the language than men. Almost two-thirds (61%) said they found the terminology confusing, compared to 52% of men.
Capita Employee Benefits head of benefits strategy Alex Tullett said communications must drastically improve if they are to be effective.
"It's not enough just to interact through one form of media any more," he said. "Communication must be multimedia and tailored. Developments like gamification are good ways to engage people. The trouble is the decision makers who design this communication can be from a different generation so don't appreciate the benefits."
Capita Employee Benefits head of DC consulting Gary Smith added that "rebuilding trust and achieving transparency" are two of the key ways pensions companies can reconnect with savers.
