"Corporate bullshit" is undermining trust in organisations and management to a dangerous degree, according to Rob Briner, professor of organisational psychology at Queen Mary University of London.
Speaking at the Public Services People Managers Association (PPMA) annual conference in Gateshead, Briner warned that “corporate bullshit” distracts from the organisation’s primary tasks, can trigger a sense of affront in staff, and can violate employees’ professional identities.
“What we mean by bullshit is not simply a false statement, but something articulated without concern for the truth and that is usually done with the purpose of advancing the person’s own interests,” he said. “It happens a lot in business with big claims being made – particularly at events like away days – and lots of use of vague, ambiguous terms like ‘excellence’ or ‘disruption’. Do we know what these words even really mean?”
Fads get in the way of clear and critical thinking and encourage “solutioneering”, Briner continued, meaning “we try to identify a problem by absence of a solution”. Instead of buying into fads and vague terms he advised HR to shift towards evidence-based practice (EBP).
“It is important to filter out the noise in business and get to the important stuff,” he said.
He explained that EBP involves being conscientious, explicit and judicious. But, he went on, “HR needs to be aware it's more than just looking at some evidence” and is about “reducing uncertainties”.
Briner recommended three key steps that HR should go through as part of EBP: identify the problem, identify the solution, and identify how relevant, applicable and trustworthy the information is. Evidence can come from individual expertise, scientific literature and stakeholder concerns.
“In HR this means there being substance behind what you propose doing and making more informed decisions,” he added.
Briner gave the example of employee engagement as an area of HR that is often ambiguous and that could benefit from an evidence-based approach. “Do businesses really know what it is?” he asked the audience. “And have they really taken an evidence-based approach to see if they have high or low engagement?”
Briner said he was encouraged by a recent “shift to following facts not fads” within HR. “HR is maybe a bit ahead of the curve compared to other management as it has already started talking about this,” he told HR magazine.
“This is because it has taken so long for HR to get some legitimacy in the business that I think HR leaders have realised that, with an evidence-based approach, they can gain credibility quicker by giving evidence on what has and hasn’t worked.”
However, there are a number of factors that get in the way of HR executing EBP, Briner continued, including misconceptions around what the practice is. “Many think it means they can’t use their own experience, while some think that evidence tells the truth and can totally prove things as fact – that’s not true; it gives probabilities and likelihoods,” he said.
Misconceptions, individual and group cognitive biases, and organisations having strong but false beliefs were also cited as obstacles HR must overcome.
To tackle these Briner encouraged HR to “think about the quantity and quality of the evidence you have now”, think about “what extra knowledge, skills and abilities you and the team need to become more evidence-based in the future”, and to “spend more time understanding the problems than looking at the solutions”.