Customers valued one thing above all: the service by the employees who worked directly with them.

When I think about HR, this is what concerns me most: how to make people feel valued when they come to work every day.

Boots Opticians tops the list of Sunday Times Best Companies to Work For 2011

Boots Opticians and Goldman Sachs have topped the list of the Sunday Times Best Companies to Work For 2011.

Security giant G4S revamps one of the world's largest employee surveys

International security solutions group G4S, the world's second largest private sector employer and biggest employer on the London Stock Exchange, is overhauling its global employee engagement survey.

Employee engagement matters more than you think

Why do we work? To live our lives with comfort and dignity, for food and shelter, to provide for our loved ones, to apply our talents, contribute to society and be valued.

Relying on "fixed grin" employee engagement during economic downturn could be fatal

Reducing emphasis on employee engagement because of the economic climate would be "fatal" for organisations, the Chartered Institute of Personnel and Development has said.

"There's only one thing worse than an idiot and that's an engaged and motivated idiot"

The employee engagement "industry" is based on an untested concept and suffers from a lack of rigour, according to a prominent HRD.

HR not winning engagement argument, MacLeod warns HR seminar

HR directors must not be complacent that the case for engagement has been won effectively in government and business, warned report author David MacLeod today.

IT workers frustrated by slow progress and negative perceptions

Two thirds of IT managers have failed to meet personal goals at work and are frustrated by being constantly expected to "keep the lights on" at work rather than engage in real computer innovation,...

Enter HR magazine's competition: engage your employees and help your local community

HR magazine is offering three organisations the chance to be part of a fun initiative through which their employees can be involved in mentoring young people in schools or colleges via a proven CSR/HR...

Rediscovering your mojo in 2011

I think 2011 should be remembered as the year we re-discovered our mojo, as a nation, as organisations and as individuals. For HR to contribute to this bold vision, it's time to focus on the need for...

Employee surveys: everyone wants a positive review but are we asking leading questions to get one?

It is human nature to want to be perceived in a favourable light, whether by colleagues, customers, employees, and most certainly by bosses. It's therefore important to understand what our biases...

HR magazine unveils results of its Employee Engagement Survey at FREE seminar

Join the HR team for breakfast to hear the full results of our Employee Engagement Survey 2010, in association with Fairplace

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