Improved customer service could haul businesses out of recession, says Institute of Customer Service boss Jo Causon. And it's a great chance for HR to make its mark on staff training.
Unilever is well aware of the business benefits of a healthy workforce. It should do - it is on its third initiative, a year-long pilot of health checks involving 2,000 staff.
It is very hard to define what a health and wellbeing policy is and even harder to assess what contribution it makes to employee performance and company profitability.
There is still some way to go before health and wellbeing policies are universally offered to staff, according to HR magazine/Harris Interactive's latest poll: 61% of 1,233 workers questioned said...
It was only a matter of time, says HRD Mark Adams, before Abbey rebranded to Santander. Having a constructive relationship with the unions is making the integration easier, he tells Peter Crush.
It was exactly two years ago this month that the Government's ban on smoking in the workplace single-handedly presented companies with a zero-cost way of tacking staff ill-health.
Research has revealed a third fewer sick days could be saved if bosses played music in the workplace.
BT has revealed more than 5,000 employees have undertaken an online risk assessment for diabetes in just six weeks.
'NightJack' - a subversive award-winning blogger, who exposed many of the inner workings of the police force, has lost his right to anonymity in a case which could now lead to hundreds of other...
Unemployment has reached 2.26 million - the highest since 1997, but it is far less than forecasters had been predicting.
Home-workers who prepare Power Point presentations in their PJs can now join a new community proud to be seen in their pyjamas.
Cheltenham Borough Council says it is considering whether to appeal, after it yesterday lost a High Court case against its former managing director, Christine Laird.
