Graham has a wealth of business experience in customer service, people management, organisational development and complex change delivery. At M&S she led the successful delivery of a portfolio of strategic programmes which made a significant contribution to the group’s return to growth.
Graham's commercial acumen and expertise in customer service has helped RHP deliver sector leading digital services; achieve the gold standard in Investors for People; gain first place in the 2016 Great Place to Work list; win the 2015 CIPD overall award for best employer and employee engagement; RHP being recognised as the most innovation friendly organisation in the housing sector; and RHP becoming one of the top performing organisations in the sector with customer satisfaction at 85% and employee satisfaction at 95%.
Shaun Smith, author of critically acclaimed business books “Bold - how to be brave in business and win” and “On Purpose” recently did a case study of RHP which you can find here.
Interested in finding out more?
Watch RHP’s annual report video
Learn about RHP’s ground breaking service offer RHPi
Enjoy a short film about RHP’s innovative online services
