On the service side, our colleagues need to be able to understand our customers' needs and take thousands of decisions a day so we can support our customers in their own businesses. We will be successful as a company if we can impact our customers business in a positive way, hundreds of times a day, every day of the year.
To read the rest of the article from Jeremy Campbell (pictured), chief people officer at Ceridian UK, head to HRmostinfluential.co.uk