Kim Arnold

Is it time to file for email bankruptcy?

As an author of a best-selling book on writing emails, you might assume I’d be the Marie Kondo of email organisation.  That only a couple of emails ever sit in my inbox (the ones that bring me joy, of...

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Should you ever use kisses in work emails?

The headline of this piece is likely to prompt a simple, one-word answer: ‘Noooooooooooooo!’

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