The facilities to capture data and initiate HR process at source aimed to reduce admin and streamline error prone and expensive transactions.
However, the employee was often forgotten in these early self-service implementations. Systems were complex and clunky, the user experience was poor. The result has been lower adoption, poor engagement, expensive training and low data quality. And in the worst cases, a kick-back against self-service, insisting HR deals with them end-to-end.
Over the past three or so years we have all witnessed a rapid and significant shift in technology and our acceptance and expectation has altered too. New devices hit our stores on an almost weekly basis.
To read the full article from David Woodward, chief product and innovation officer, Ceridian UK, then head to our HR Most Influential site.
