An exit interview should not only get to the bottom of why valued staff are leaving but form the basis of an action plan to stop them wanting to leave in the first place.

<b>When everyone is working hard and under pressure, tempers can very easily become frayed. Stefan Stern reports on ways of managing your own anger and that of your colleagues</b>

<b>A lot of effort is put into motivating employees. But is a happier employee better at their job? Or does it take something else to put fire into their belly? Stefan Stern reports</b>

<b>Richard Donkin explains why we need to confront our assumptions about what really stirs us to work</b>

Patricia Seeman is testing her social capital model at Zurich Financial Services. The results are impressive, she tells Morice Mendoza