Whatever Steve Bennett, founder of Jungle.com, touches seems to work, says Barry Wiggins, his personal assistant. He should know he was working in a chippy when Bennett walked in and totally...

Lack of bigotry, engaging modesty and a history of taking on the RUCs toughest jobs it would be difficult to find anyone more ideally qualified than Sir Ronnie Flanagan OBE for the job of chief...

Prepare and plan, choose your words carefully, be assertive without being aggressive Steve Smethurst discovers the key dos and donts of the skilled negotiator