<b>High on group HR director Priscilla Vacassins long to do list is finding staff to personify the re-launched, customer-friendly Abbey brand. By Lexie Williamson </b>

<b>Neil Sutcliffes gritty realism has stood him in good stead as chief HR officer at telecoms business Marconi. He gives Amanda Nottage a candid account of the trauma of large-scale downsizing</b>

Human Resources puts the spotlight on 10 senior HR professionals who are making a big difference in their sectors. Stefan Stern explains why they stand out from the rest

Name<b>Norman McQueen</b><b>Job title</b>Director of talent management, Freeserve<b>Quote to remember</b>'Visit the website of Innocent Drinks - the fun and quirky culture it appears to have is...

<b>The BBCs discomfort over that famous row with the Government has masked a renewed sense of purpose among the corporations staff. HR director Stephen Dando tells Stefan Stern whats changed</b>

Name<b>Peter Lunn</b><b>Job title</b>Head of HR, BNFL Environmental Services<b>Quote to remember</b>'I tried a variety of holiday jobs including carpet salesman and Swiss roll roller'

<b>Vital statistics</b><b>Number of employees: 100</b><b>Turnover: figures not yet available</b><b>HR director: Teresa Petrie (pictured)</b>

<b>Even Tesco, the UKs number one supermarket chain, cant afford to be complacent. And a key factor in keeping ahead, HR director Clare Chapman tells Lucie Carrington, is listening to your staff</b>

<b>How the global giant is trying to retain its values in the UK</b>

stores group.

<b>Sir Martin Sorrell isnt easily impressed. But he was quick to see Beth Axelrods potential as WPPs chief talent officer. By Sheridan Winn</b>

Vital statistics<b>Number of employees: 6,600</b><b>Turnover: 118.9 million</b><b>HR director: Jane Roberts</b>