As an HR director, among the noise of appraisals, pay reviews, legal compliance, performance planning, organisational development and the occasional board meeting – the daily endeavour, in short – your overarching focus will be to achieve excellence in every aspect of your people strategy.
How do you drive business change and boost employee engagement and customer service, while delivering productivity increases and efficiencies against a background of austerity and industrial strife?
Darren Hockaday (pictured), winner of HR Director of the year as voted by readers of HR magazine, will discuss just that in his keynote session at the first HR magazine conference.
Hockaday, who has been HR director of London Overground Rail Operations Ltd for five years, has played a key role in creating the fastest growing railway company in Europe and the most punctual in the UK, with a strong upward trend in customer satisfaction.
Operating in the volatile climate of London public transport, Hockaday's job has not been an easy one, but he has shown a deep understanding of socio-political and economic issues, demonstrated a decisive and pragmatic approach to building effective and long term relationships with unions and has a systematic and effective approach to leadership behaviour.
Hockaday will discuss how he has:
Increased productivity and efficiencies by £1 million
Introduced an annual employee engagement survey across the 1,200 strong workforce, sharing good practice as well as achieving 15% savings
Agreed a long-term pay deal
Saved £100,000 in 2011 in rostering changes
Increased customer satisfaction by 30%
With a built in questions and answer session, this is a unique opportunity to hear, learn and interact with the winner of the HR Director award.
So join us at the first HR magazine conference and explore how best-practice people strategy can enable your organisation to become more efficient and resilient and rise to the challenges of the future. Click here to see the full programme.
For a limited time only - Early bird discount applies, so book by 19 October and save £100 per delegate place.
Further details and full programme at http://www.hrmagazine.co.uk/conference
Email: events@markallengroup.co.uk
Telephone: 01722 717033