They feel they have reached the end of the line with the person and that it is now HR’s job to ‘fix’ the situation.
How can we prevent such intrusions? Emotional Intelligence (EI) is one way, and is a powerful means of communicating effectively, building relationships and creating a positive working environment.
For the rest of this story click http://www.hrmostinfluential.co.uk/research/emotional-intelligence-improving-business-performance
Kerrie Fleming (pictured) is training consultant of Ashridge Business School, co-sponsor of the 2012 HR Most Influential Rankings
