Jack Wiley

How can organisations improve employee engagement, customer satisfaction and business performance?

Here’s a question: What is the most important thing you want from the organisation for which you work?


Quantifying the value of effective leadership

How many HR-based metrics do you have that would make the board members of your organisation sit up and take notice? What if you could measure the effectiveness of your leaders? What if you could...


Business success depends on good managers

A global survey of 22,000 workers in 18 countries shows that UK employees are below the world average when it comes to rating their managers as effective. The study is relevant for HR because it...