The 'Let's Listen' survey will enable the hotel group to gather information and insights into its employees' thoughts and feelings about the company, with the view to improving the workplace. This is the first time in many years that Guoman and Thistle has implemented an engagement survey and the hotel group is keen to hear from every member of staff in the business.
To maximise participation both teams collaborated on creating a set of communications that will be displayed in colleague areas and each member of staff will receive an individual guide about how to give their feedback.
Christian Armstrong, people and development director for Guoman and Thistle Hotels, said: "We have been working with Retail Eyes for just over two years on our customer satisfaction surveys, and have been delighted with the insights they provide, so the company seemed the obvious choice for this new piece of work. This will provide us with valuable insights into what matters most to our colleagues to ensure they are as motivated as possible to deliver great service to our guests."
The anonymous survey will look at areas such as employees' day-to-day working life, communication, leadership and above all the key drivers of engagement. The first engagement survey will be run in July and the second survey will be run in January 2012.
