For many employees the technology they use at home is far ahead of what they have at work. That needs to change rapidly
As AI alleviates admin-heavy tasks employees will be able to add a significant layer of additional value to the business. They will also be able to focus on tasks that are more engaging and fulfilling
How should businesses manage an incident where a senior individual has made controversial comments on social media that have a negative impact on the business?
Cloud-powered AI technologies are changing the nature of contact centre work and paving the way to more fulfilling and challenging roles for employees
Unilever realised it could benefit from making use of employees’ untapped skills, so it rolled out a technology solution to help it better match people with tasks