Susan Martindale, group HR director, Mitchells & Butlers
Paul Creber, September 17, 2018
Susan Martindale was appointed group HR director for Mitchells & Butlers in November 2012 having previously been group purchasing director and divisional operations director
Martindale also led the Mitchells & Butlers business transformation programme between 2011 and 2012.
She is an executive member responsible for the development and execution of the company people strategy across 45,000 employees. Martindale launched the first company HR strategy in 2013. This continues to evolve and support the wider business while delivering significant commercial benefit. The HR strategy has helped M&B to achieve a 10% reduction in turnover and record engagement levels.
Martindale’s HR role was extended in May 2018 to include executive responsibility for the restaurant Ddivision. Accountable for c.500 businesses across the division and responsible for the operation of three brands – Harvester, Toby Carvery and Stonehouse with annual turnover of £600 million. Martindale is also a member of the RemCo, a trustee on the M&B charity board and held a role as a trustee on the main pension board.
She is a qualified coach – having achieved the Henley Coach qualification – and actively mentors others both externally and within Mitchells & Butlers. Junior talent development is a key area of focus; as group HRD Martindale has developed and implemented an award-winning youth strategy with a key focus on apprenticeships, and programmes ranging from Level 2 through to Masters degree.
She is a business leader with broad commercial experience across the retail hospitality sector and has a deep understanding of all aspects of the business from both a macro and micro level. Martindale was named an HR Most Influential Practitioner (Hospitality, Leisure & Travel) in 2018.