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Too many organisations overcomplicate talent management, says chief people officer of McDonald's Europe

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The chief people officer of McDonald's Europe has said that too many organisations overcomplicate talent management.


David Fairhurst made the comments at the HR Directors Business Summit, which is being held in Birmingham this week, telling those attending the keynote presentation that talent management needs to be simple.

"Too many organisations are bogged down in technology and process at the expense of the most important part of talent management dialogue," Fairhurst said. "HR's role is to create focused dialogue across the organisation."

Fairhurst was sharing the platform with the CEO and president of McDonald’s UK and president of the Northern Division of McDonald’s Europe, Jill McDonald.

In her presentation, McDonald told the conference that companies needed a T-shaped talent approach, identifying people who could work across disciplines as well as within a particular area.

"We need to identify and develop a T-shaped future in an environment where turbulence is the new normal," McDonald said. "HR plays a vital role in creating future fit organisations that are agile and trusted by all stakeholders." 

McDonald’s announced yesterday that the quarterly revenue of their global operation was up 4.0% on a year-on-year basis. The company made a $1.16 per share profit on $6.2 billion revenue.